Legal User Agreements & Guidelines

Terms & Conditions of Service

Please read these terms carefully before accessing or using the Netfranex business platform.

TERMS AND CONDITIONS

NETFRANEX MARKETING PRIVATE LIMITED
Last Updated: December 2, 2025

1. ACCEPTANCE OF TERMS

Welcome to Netfranex Marketing Private Limited ("Netfranex," "we," "us," or "our"). By accessing, browsing, registering, or using our website (https://www.netfranex.com), mobile applications, and related services (collectively, the "Platform" or "Services"), you ("User," "you," or "your") agree to be bound by these Terms and Conditions ("Terms," "Agreement").

1.1 Agreement to Terms

By clicking "I Agree," "Sign Up," "Register," or similar buttons, or by accessing or using our Services in any manner, you enter into a legally binding contract with Netfranex Marketing Private Limited. If you do not agree to these Terms, you must not access or use our Services.

1.2 Authority to Bind

If you are accessing or using the Services on behalf of a business, organization, or other entity, you represent and warrant that you have the legal authority to bind that entity to these Terms. In such cases, "you" and "your" refer to both you individually and the entity you represent.

1.3 Age Requirements

You must be at least 18 years old to use our Services. By using the Platform, you represent and warrant that you are of legal age to form a binding contract.

2. DESCRIPTION OF SERVICES

Netfranex operates as a business development and franchise marketing company providing the following services:

2.1 Core Services

  • Business Matchmaking Platform: Connecting businesses with potential franchisees, investors, and distributors
  • Franchise Development: Facilitating franchise opportunities and expansion strategies
  • Network Marketing Solutions: Ethical network marketing and direct selling services
  • Investment Networking: Connecting investors with high-potential business ventures
  • Product Distribution: Strategic market distribution and business development services
  • Premium Professional Services: Paid consulting, advisory, and business development services

2.2 Platform Features

  • Business listings and profiles
  • Search and discovery tools
  • Communication and messaging features
  • Transaction facilitation
  • Document sharing and management
  • Analytics and reporting tools
  • Educational resources and training materials

3. USER ACCOUNTS AND REGISTRATION

3.1 Account Creation

To access certain features of the Platform, you must create an account by providing accurate, current, and complete information, including:

  • Full legal name
  • Valid email address
  • Phone number
  • Business information (if applicable)
  • Payment information (for paid services)

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach
  • Not sharing your account with others or transferring your account to another party

3.3 Account Accuracy

You must keep your account information accurate and up-to-date. You agree to promptly update any changes to your contact information, business details, or payment methods.

3.4 Account Termination

We reserve the right to suspend or terminate your account at any time if:

  • You violate these Terms or any applicable laws
  • You engage in fraudulent, abusive, or harmful conduct
  • Your account has been inactive for an extended period
  • We discontinue the Services or specific features

You may terminate your account at any time by following the account closure procedures on the Platform or by contacting us at info@netfranex.com.

4. USER CONDUCT AND RESPONSIBILITIES

4.1 Permitted Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may use the Platform to:

  • Search for legitimate business opportunities
  • List your business or franchise opportunities
  • Connect with potential partners, investors, or franchisees
  • Access educational and informational content
  • Conduct legitimate business transactions

4.2 Prohibited Conduct

You agree NOT to engage in:

Content Violations:

  • Post false, misleading, or fraudulent information
  • Share content that infringes intellectual property rights
  • Upload malicious software, viruses, or harmful code
  • Distribute spam or unsolicited commercial messages
  • Share content that is defamatory, obscene, or offensive

Security Violations:

  • Attempt to gain unauthorized access to the Platform or user accounts
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Interfere with or disrupt the Platform's functionality
  • Use automated systems (bots, scrapers) without authorization
  • Circumvent security measures or authentication protocols

Business Practice Violations:

  • Engage in pyramid schemes or illegal marketing practices
  • Promote illegal products, services, or activities
  • Misrepresent your business credentials or affiliations
  • Use the Platform for purposes other than those intended
  • Violate any applicable laws, regulations, or industry standards

User Interaction Violations:

  • Harass, threaten, or harm other users
  • Impersonate others or create fake accounts
  • Solicit personal information inappropriately
  • Engage in discriminatory practices

4.3 Compliance with Laws

You agree to comply with all applicable international, federal, state, and local laws, including:

  • Anti-corruption and anti-bribery laws
  • Export control and trade sanction regulations
  • Data protection and privacy laws
  • Securities and investment regulations
  • Consumer protection laws
  • Network marketing and direct selling regulations

5. BUSINESS LISTINGS AND CONTENT

5.1 User-Generated Content

Users may post business listings, profiles, opportunities, and other content ("User Content"). You retain ownership of your User Content but grant Netfranex the license detailed below.

5.2 Content License

By posting User Content, you grant Netfranex a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to:

  • Use, copy, modify, distribute, and display your User Content
  • Create derivative works based on your User Content
  • Publish your User Content on the Platform and partner websites
  • Use your User Content for marketing and promotional purposes

5.3 Content Standards

All User Content must:

  • Be accurate, truthful, and not misleading
  • Comply with all applicable laws and regulations
  • Respect intellectual property rights
  • Meet professional standards appropriate for a business platform
  • Include proper disclosures and disclaimers where required by law

5.4 Content Monitoring & 5.5 Content Responsibility

We reserve the right to review, edit, or remove User Content. You are solely responsible for your User Content. Netfranex does not endorse or guarantee the accuracy of any User Content.

6. FEES AND PAYMENT

6.1 Service Fees

Certain Services require payment of fees ("Paid Services"). Fees include but are not limited to:

  • Premium membership subscriptions
  • Business listing fees and featured placement charges
  • Professional consulting services and transaction facilitation fees
  • Advertising and promotional services

6.2 Pricing and Billing

  • All fees are stated in Indian Rupees (INR) or other specified currencies, exclusive of applicable taxes
  • Subscription fees are billed in advance on a recurring basis; one-time fees are charged immediately
  • We reserve the right to change pricing with 30 days' notice

6.3 Payment Methods & 6.4 Payment Authorization

We accept credit/debit cards, net banking, UPI/wallets, and wire transfers. By providing payment info, you authorize us to charge the specified method and agree to recurring renewals where applicable.

6.5 Failed Payments & 6.6 Taxes

If payment fails, access to Paid Services may be suspended. You remain responsible for all applicable taxes (GST, VAT, sales tax, withholding tax) associated with your purchases.

7. REFUND POLICY

7.1 General Refund Principles

Netfranex is committed to customer satisfaction. Our refund policy varies based on the type of service purchased.

7.2 Subscription Services (Premium Memberships)

  • 7-Day Guarantee: 7-day money-back guarantee for first-time new subscribers submitted within 7 days.
  • Usage Constraint: Must not have utilized significant features or services during the refund period.
  • Refund Calculation: Full refund if requested within 7 days with minimal usage. Pro-rated refunds are NOT available for partial subscription periods. Excludes processing fees.

7.3 One-Time Services

  • Business Listing Fees: Refundable within 48 hours if listing has NOT been published. Non-refundable once live.
  • Professional Services: 50% refund before work commences; 25% refund before 50% completion; Non-refundable after 50% completion.
  • Featured Placements & Advertising: Non-refundable once campaign is active.

7.4 Transaction Facilitation Fees

Fees for escrow, document processing, and verification services are non-refundable.

7.5 Refund Process & 7.6 Non-Refundable Items

Email info@netfranex.com with account and purchase details. Reviewed within 5-7 days; approved refunds processed within 10-15 business days.

7.7 Chargebacks

Initiating a chargeback results in immediate account suspension. False disputes may result in permanent termination and legal fee recovery.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Netfranex IP: All text, graphics, logos, software, and user interface are owned by Netfranex or licensors and protected by international laws.
8.2 Limited License: Users are granted a limited, non-exclusive, non-transferable, revocable license to access the Services.
8.3 Trademark Usage: "Netfranex" and related logos are protected trademarks.
8.4 Copyright Infringement: Report copyright concerns to info@netfranex.com.
8.5 User Representations: You warrant that you own or have necessary rights to your posted User Content.

9. THIRD-PARTY SERVICES AND CONTENT

9.1 Integrations: Platform integrates third-party payment, analytics, and social media tools.
9.2 Relationships: Netfranex is not liable for Third-Party Services.
9.3 Business Opportunities: Netfranex does not endorse or guarantee any third-party business opportunity and is not a party to user transactions. Independent due diligence is recommended.
9.4 Advertising: Third-party ads are governed by the respective advertisers.

10. DISCLAIMERS AND WARRANTIES

10.1 "AS IS" Service: SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
10.2 No Guarantee: Netfranex does not guarantee business outcomes, profitability, or error-free service.
10.3 Investment Disclaimer: NETFRANEX IS NOT A REGISTERED INVESTMENT ADVISOR OR BROKER-DEALER. All investment decisions are at your own risk.
10.4 Franchise Disclosure: Franchisors are responsible for Franchise Disclosure Documents (FDD); users must independently verify.
10.5 Network Marketing Disclaimer: Opportunities must comply with laws; users must verify direct selling legitimacy.
10.6 No Professional Relationship: Nothing creates an attorney-client or fiduciary relationship.

11. LIMITATION OF LIABILITY

11.1 Exclusion of Damages: TO THE FULLEST EXTENT PERMITTED BY LAW, NETFRANEX SHALL NOT BE LIABLE FOR LOST PROFITS, LOSS OF DATA, OR CONSEQUENTIAL DAMAGES.
11.2 Cap on Liability: TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) FEES PAID BY YOU IN THE PAST 12 MONTHS, OR (B) INR 10,000 (Ten Thousand Indian Rupees).
11.4 Business Transactions: Netfranex is not liable for disputes between users or failed business transactions.

12. INDEMNIFICATION

12.1 Obligations: You agree to indemnify and hold harmless Netfranex from claims, damages, or fees arising from your use, User Content, or violation of these Terms.
12.2 Defense: Netfranex reserves the right to assume exclusive defense of any indemnified matter.

13. DISPUTE RESOLUTION

13.1 Governing Law: Laws of India.
13.2 Jurisdiction & Venue: Courts located in Hyderabad, Telangana, India.
13.3 Arbitration Agreement: Any dispute shall be resolved through binding arbitration in English, seated in Hyderabad, Telangana under Indian arbitration laws.
13.4 Class Action Waiver: CLAIMS MUST BE BROUGHT INDIVIDUALLY AND NOT AS A CLASS MEMBER.
13.5 Informal Resolution: Contact info@netfranex.com to attempt 30-day informal resolution.

14. PRIVACY AND DATA PROTECTION

14.1 Privacy Policy: Subject to our Privacy Policy.
14.2 Data Processing: We act as data controller for account data and data processor for business submission data.
14.3 User Data Rights: Rights to access, correction, erasure, portability, and restriction via email.
14.4 Cookie Policy: Governed by our Cookie Policy.

15. MODIFICATIONS TO SERVICES AND TERMS

15.1 Service Changes: We reserve the right to modify or discontinue services.
15.2 Term Changes: Material changes effective 30 days after notice; non-material changes effective immediately.
15.3 Rejection: If you disagree, you must stop using services and close your account.

16. TERMINATION

16.1 Termination by You: Close account via platform or email.
16.2 Termination by Netfranex: We may terminate immediately for terms violations or illegal acts.
16.3 Effect of Termination: Rights to access cease immediately.
16.4 Data Retention: Data deleted or anonymized within 30 days, subject to legal requirements.

17. GENERAL PROVISIONS

17.1 Entire Agreement | 17.2 Severability | 17.3 Waiver | 17.4 Assignment | 17.5 Force Majeure | 17.6 No Partnership | 17.7 Third-Party Beneficiaries | 17.8 Export Compliance | 17.9 Language (English) | 17.10 Notices

18. SPECIFIC TERMS FOR NETWORK MARKETING

18.1 Compliance: Must comply with direct selling laws, provide required disclosures, and maintain ethical practices.
18.2 Income Disclaimers: Income claims must include disclaimers.
18.3 Anti-Pyramid Scheme Policy: Pyramid schemes are strictly prohibited. Opportunities must involve legitimate products or services.

19. SPECIFIC TERMS FOR FRANCHISE OPPORTUNITIES

19.1 Franchise Disclosure: Franchisors must comply with FDD disclosure laws.
19.2 Franchise Verification: Users must conduct independent due diligence.
19.3 International Franchising: Cross-border transactions subject to local laws.

20. CONTACT INFORMATION & ACKNOWLEDGMENT

NETFRANEX MARKETING PRIVATE LIMITED
Corporate Office: H. NO 9-856, YSR Colony, Bollaram, Medak, R.C.Puram, Telangana, India, 502325
Email: info@netfranex.com | Phone: +91-9581319000
Website: https://www.netfranex.com/
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST (24/7 Online Support)

ACKNOWLEDGMENT

BY USING THE NETFRANEX PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND NETFRANEX MARKETING PRIVATE LIMITED. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.